Inspiring Informing Connecting

11:55 on 01 Feb 2016

DEVELOP YOUR #INNOVATION HUB https://t.co/AKSggpd38S "A creative space to explore ideas!" 17-18 March, #London RT https://t.co/ujGBljynCF


Welcome to NEF: The Innovation Institute website.


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Cancellation and non-attendance at events

Please note the following policy regarding cancellation and non-attendance at NEF events. Delegates booked into NEF Masterclasses and Briefings should in particular note point 3 - 5 .

Participants booking a place on a Masterclass or Briefing who then fail to attend the event are denying other participants the opportunity to attend. We have a fair and equitable ethos, and want to ensure these events are open to all.

  1. NEF will refund the cost places booked on events, provided we are notified in writing (or via email) of the cancellation at least 10 full working days (Mondays-Fridays) prior to the event.
  2. A £20 administration charge will be charged per delegate, to be deducted from the refund.
  3. Places cancelled by the delegate with less than 5 full working days’ notice (or non-attendance at the event with no notice) will be invoiced at the full price of £225 + (UK VAT). 
  4. Where a college books 3 or more staff members onto any one Masterclass or briefing, places cancelled by 2 or more delegates of that group with less than 21 days (or non-attendance at the event with no notice) will be invoiced at the full price.
  5. The Masterclass & Briefings series is heavily subsidised thanks to the generosity of our sponsors. Should a delegate not attend without previous cancellation and without mitigating circumstances (a ‘no-show’), NEF GB reserves the right to make a charge to the college to cover the full cost of the place.


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Statutory Rights

None of the above affects your statutory rights.

Refund Policy

If you pay for a membership subscription to The NEF Institute of Innovation and Knowledge Exchange, you have in accordance with the above law, a 7 day cooling off period during which you have the right to cancel your subscription and receive a refund. You don’t need to give a reason to cancel your subscription. If you do decide to cancel within the 7 days, we will refund your payment within 30 days of your cancellation. Should you wish to cancel your subscription within the 7 day cooling off period, please e-mail us at info@thenef.org.uk or write to us at Membership, NEF: The Innovation Institute, 10 Bective Place, London, SW15 2PZ.